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Business5 min read
We moved our support into the tool we already had.
At Brault, support lived in a third-party tool. Now it runs on our own platform: AI drafts, people reply. How it works, and what to take from it.
Business4 min read
Buy a system off the shelf, or build one?
Six criteria for choosing between a tool that already exists and one built for you, plus a simple rule for knowing which side you're on.