Blog
Technical notes. What I've learned by building.
Categories
Filter by tag(55)
Business5 min read
We moved our support into the tool we already had.
At Brault, support lived in a third-party tool. Now it runs on our own platform: AI drafts, people reply. How it works, and what to take from it.
Business4 min read
Does AI actually work for a small business?
It's good for four concrete things and bad for four others. The line between the two lists has a logic to it, worth understanding before you spend.